We respect your privacy
We will need to collect certain personal data from you in order to process an online reservation, enquiry form, application or subscription to our services. Every care has been taken to protect your privacy during this process in accordance with the Data Protection Act 1998.
We may collect the following personal data
Whilst using our website we may collect from you, store and use the following types of data:
Information about your website session including your IP address, browser type, geographical location, referring website or source, the duration of your visit, pages viewed and files downloaded. When making a transaction we will require you to provide your full name, email address, postal address, credit card and optionally any special requests you may have. We also collect personal data to allow you to send us enquiries relating to our services such as conferences, weddings, loyalty club applications, e-newsletter subscriptions and prize draws.
Measuring the performance of our website:
Enabling and measuring marketing activity:
Cookies are also used to enable and measure marketing activity such as email marketing and online advertising. In the case of email marketing we may use information stored about the web pages you visit to provide you in turn with more relevant offers in the future. Cookies will also be used to target you with promotional advertising on other websites after leaving our website. To prevent this from happening we advise customers to clear their cookies following a visit to our website.
How we use your personal data
Processing reservations and handling enquiries:
To make a reservation we collect your personal data so that it may be stored in our hotel management system to be retrieved when you check-in. Credit card details are collected to either guarantee or prepay a reservation on a secure page using SSL (secure socket layer) encryption technologies. We require your email address during this process so that we may send you a booking confirmation. Personal data provided on an enquiry form is used so that we may process your enquiry and respond to your request. We store this personal data on our hotel management system which helps us to respond to you faster in the event of future enquiries.
Bailbrook House Hotel and Hand Picked Hotels will also use your personal details to send you marketing communications relating to our services or those of carefully selected third parties by post or, where you have specifically agreed to this, via email. Note that an email address may have been collected as part of your registration at one of our hotels but not on this website. You can inform us at any time if you no longer wish to receive our marketing communications. We always provide links to automatically opt out in all of our email communications to you.
What we won’t do with your personal data
Bailbrook House Hotel and Hand Picked Hotels will never sell, rent, loan or share your personal data with a third party for the purpose of marketing activity of any nature, unless you have provided us with explicit permission to do so. We won’t continue to send you marketing communications if you have asked us not to.
Registered Office Hand Picked Hotels Ltd is a company registered in England and Wales.
Hand Picked Hotels Limited
The Old Library
Kent TN13 3AB.
Company Number: 3760451